DATS rolls out new two-hour cancellation policy today; user Brenda Lewis responds

This is the day the Disabled Adult Transportation System rolls out their new two-hour cancellation policy. I think we have to keep an eye on this, looking for the good and the not so good it will bring. If you are a DATS user, please email your thoughts and experiences on the changes here.

In the DATS newsletter, the changes were explained Brenda Lewis shares her opinions one the answers from DATS.

       DATS newsletter question: What about medical appointments? What if they are running late?       DATS answer: When you book your appointment, let them know you will be traveling on DATS and confirm how much time you will need for your appointment. Please allow enough time for your appointment before your return trip. If you finish up early, just call and let us know you are ready early. 

       BRENDA LEWIS:  “Asking how long an appointment might be is unreliable to

say the least.  Never would the doctor be consulted about the length of an appointment, so a nurse or receptionist would not be qualified to answer

that question.

       The question should be; what happens when DATS gets me there late?

       Why are same day trips becoming more of a priority then trips dutifully made one to three days in advance? Would I fare better booking

same days all the time if same day trips are a higher priority than previously booked trips! Is there incentive?

  DATS newsletter question: What if roads are bad and I arrive late and can't use my return trip?

DATS Answer: Late cancellations are not recorded on your file if it is because DATS was late getting you to your destination.  

       BRENDA: “That's the least they can do, and I do mean the least!! Quite the olive branch!

        Raise your hand if you think bad roads are the only reason DATS would get you to your destination late??”

  DATS question: What if I can’t make my early morning trip?

  DATS answer: For trips before 7 a.m. weekdays and before 8 a.m. weekends, the current cancellation notice will still apply.

       BRENDA: “This rule should be moved from 7 am to 10 am. Many people are not awake or, if needing assistance getting out of bed, before 7 or 8 am.  

      

       If you are ready early to go home, you can phone to see if they can pick you up early.  What if we get to our destination late?  Will we be able

to be picked up later to accomplish what we went to do or have to call it a write off and a total waste of a trip? DATS doesn't want their time wasted

but mine is up for grabs! Is my time worth less than theirs?

       This new rule might not be as hotly contested if it hadn't been preceded by other rule changes that put more limits on our independence.

Booking three days in advance as opposed to two. Some people like it, some don't.  Life is not cut and dried so please tell me how well I can make a

booking(3 days ahead) when I don't know when I will get there???  Allow yourself 90 minutes to get somewhere whether it's ten blocks away or clear

across the whole city?  

      

       In the summer months, during decent weather, I could decide to cancel DATS and take the regular ETS, (which I thought was highly encouraged, by the way). But with our weather changes, even an hour would be better for feeling confident the weather will hold if I cancel!!

      

       It might look good on paper but taking a trip off one driver's schedule but adding a new trip to someone else's schedule results in someone

getting behind.  

Reading between the lines, I come away with: if DATS is not working for you, you can always twist your daily life schedule to fit theirs.  I am not

saying I'm demanding or expecting perfection from DATS or any other public works and I'm not saying I'm not grateful for their service. But I guarantee

I wouldn't put these thoughts together if I didn't feel very disrespected and fairly sure that this change will restrict my independence even more.

I'm all for compromise and respecting rules but only if they are just and make sense. We were not consulted.”

COMING TUESDAY: A Q and A with DATS director Deanna Crozier

Cam 'n Eggs and a good reminder

Good morning and let's be careful out there!

"I have a dream today" — songs to mind us of Martin Luther Kings August 28, 1963 speech

The Monday Camburger: New DATS cancellation policy provides wonderful opportunity

A week from now the Disabled Adult Transportation System is bringing a new policy where you have to cancel two hours in advance or you get hate mail. And if you get enough hate mail, you could be suspended from service. So, as DATS user, after much deliberation I have decided how I am going to handle it. I’m going to ignore it. Pretend it isn’t even there. I am a busy person and if I can’t cancel within the said period, bring the hate letters on. I really don’t care if I get suspended.

What bothers me is the way this was handled. DATS didn’t ask users at all for their input. I find that very interesting given today’s information age. They did bend a bit, saying those cancellations up until 7 a.m. will not go on the hate mail list. I don’t think that’s good enough. If DATS administration would have asked users, they would know many things can happen in the morning: personal care aides may be late, or not show up; equipment such as wheelchairs and lifts may falter; accidents in the home might happen and other things. Many of these things happen after 7 a.m. Respectfully, I think the exemption time for the two-hour policy should be extended to 10 a.m.

But nobody asked. Nobody from DATS did their homework. So despite 550 names on a petition the two-hour policy swings into affect next week.  Bring it on, I say. Because I think this is a great opportunity for people with disabilities to make another profound statement that cookie cutter philosophy without consulting consumers does not work.

CLICK HERE TO KEEP THE CONVERSATION GOING

Tea with Tait .... on the beach!

If you can't make it to the lake tonight we'll bring it to you!



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The Friday Camburger: How does que-jumping build a caring culture?

The media around these parts have many stories and angles covered about the que-jumping debate in the province’s health system following the release of a report. You can find the details, stats, figures, graphs — everything you wanted and more — in those reports. I’m not going to debate the report today, but rather ask a question: what kind of a caring culture does que-jumping create?

We need to challenge ourselves to be mindful of Albertans with severe health issues should be a priority. As a province we have a responsibility in that regard. We need to ensure all Albertans that when they go to get medical help they will get it in a timely manner. Part of the recovery process in any illness starts the minute a physician starts listening to a patient. That hope is priceless.

It’s no secret: the Alberta family is expanding. We need to care for one another in new ways and be compassionate and understanding as our population grows. Building an unselfish culture is crucial as we move forward into the future: putting others first. I really don’t see how que-jumping will increase Albertan’s capacity to care for eachother.

KEEP THE CONVERSATION ROLLING BY CLICKING HERE

The Camburger — Let's get hugging, Edmonton

We need volunteer huggers in Edmonton, stationed on the High Level Bridge. A few on the north side and some on the south side. Because sometimes a hug can lead to conversation, which could be life-saving. Edmonton city councillors voted Tuesday to look at options in securing the High Level Bridge to bring down the number of suicides. There were 14 deaths last year around the bridge area: 14 too many. And 41 reported suicide attempts between 2011 and 2013. Forty-one too many.

I think people who find themselves in such a state of thinking about ending their lives are going to find their way on to the bridge, no matter what. But if there were folks around watching, looking for signs of distress we might be on to something. What if the city and The Support Network got together and trained volunteers to help?

There could be rewarding in so many ways. For volunteers it would provide a way for them to reach out in ways they might not even know they had. Maybe just an hour at a time. For people in need, a caring face can do so much. Sometimes, just seeing someone can comfort us. And a welcoming hug could change someone’s life. What do you think, Edmonton?

CLICK HERE TO COMMENT

Wednesday's Cam 'n Eggs with Grace and Ish Naboulsi, and Craig Styles

GOOD MORNING!

    Grace and Ish Naboulsi, right, with the help of longtime friend Craig Styles, raised $282,000 to thank the University Hospital for helping Grace with a heart ailment.  PHOTO by Nick Lees

For more information please click here to read Nick's Edmonton Journal column on the event

Keep the conversation going here

Tea With Tait — The Gretzky Tales - Part V — "Have one for me"

 (It's been fun, sharing my stories with Wayne Gretzky over the past few days. Here's the last instalment.)

Wayne as coach

I see Wayne the odd time now when he comes to Edmonton.

One of the most amazing things to me about Wayne is how he always encourages people to look to the future.

Whenever we had a chat at the morning skate of a game, he would end by saying: “You’re coming to the game tonight, right? I’ll see you after the game.”

And he would. It wouldn’t be for very long because he had a plane to catch. But right before he left the rink, he would  always say “I’ll find you when we are in town next.”

And he always did. His time was so restricted he often did not have time for a quick hand shake and hello. But he always did that.

I’ll never forget in December of 2008 when the Phoenix Coyotees were in Edmonton to play the Edmonton Oilers. I was on the bottom of Rexall Place near the Phoenix dressing room and watched the team walk under the stands on to the ice. With his hands in his pocket, Wayne followed the team out and, minutes before the game, probably had a million thoughts. He saw me, stopped and shook my hand.

“Cam, how are you? Everything OK?” he asked. “It’s game time but God bless.”

In the winter of 2002, Kevin Lowe had me phone him before every hockey game Canada played at the Salt Lake Winter Olympics. (Wayne and Kevin were part of the management team.) The night before Canada met the Americans in the gold medal game, I made my call. Kevin took it and said someone wanted to say hello.

Joey Moss

One of Wayne’s special friends is Joe Moss, who has Downs Syndrome and can be difficult to understand at times.

Kevin handed Wayne his cell phone.

“Hi Gretz. How are you?” I asked when I recognized his voice.

“Joey!” Wayne exclaimed, thinking I was Moss. “How nice of  you to call.”

And, he was serious.

“Sorry, Gretz. It’s Tait.”

There was a long pause at the end.

“Well, you’ve been drinking, haven’t you? Have one for me.”

Wayne, Bill Comrie, Glen Sather and myself at the Northlands in 1999 in Edmonton



PLEASE CLICK HERE FOR PREVIOUS PARTS OF THE SERIES

Tuesday's Camburger: A hateful letter challenges us all

I have lived with cerebral palsy all my life, use a wheelchair, and  had the priceless support from my family and community around me as a young boy. That’s why the recent story of Brenda Millson and her grandson Max extremely disappoints me and has me very, very concerned. Max is 13 years old and has autism. Ms. Millson had an anonymous letter delivered to her in Newcastle, Ont. suggesting the family either leave the neighborhood or Max … well, you read the letter below.

This type of behavior is sad, on so many levels. It is also darn right scary for people with disabilities to have people who have such attitudes. Horrifying, in fact. And it lends itself to ask countless questions: what would cause someone to do this; do we need more public awareness campaigns, starting with government and the non-profit organizations representing disability, challenging and remember to include people with disabilities; do we need to provide better support systems to include people with disabilities in communities, creating even more understanding; do we take a deep look at ourselves and  re-examine our own beliefs; do we …?

I feel terrible for Max and his family. In an ever-increasing population it is indeed a shame we, as a society, have not embraced one another more—despite our abilities and disabilities. I am hopeful, though, this is an isolated incident will create discussion and education. In the end, the  community around Max will support him and give him  everything he need to succeed. I have faith it people. I speak from experience.

THE NEWS STORY WITH THE LETTER

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Tea with Tait - The Gretzky Tales - Part IV — "Thanks for all the fun times"

 (The series continues of my personal stories of Wayne Gretzky. I met Wayne in July 1979 — the same month I started writing for The Edmonton Journal.)

Wayne announcing he was leaving the Edmonton Oilers Aug. 9, 1988

When the Oilers won their fourth Stanley Cup in May of 1988, Oiler coach and GM Glen Sather told CBC Hockey Night in Canada the team would change 15 per cent over the summer. Never did I think Wayne would be included in that change. I was covering a story at the Youth Emergency Shelter — a safe haven for teenagers who find themselves without a home — when radio reports were saying Wayne was being traded to the Los Angeles Kings that afternoon, Aug. 8, 1988. I didn’t believe them. But when I watched the supper hour news that night, and saw the press conference, I was sad to see a friend leaving Edmonton.

Wayne’s first time back as a member of the Los Angeles Kings in Edmonton that October was a circus. I went to the morning skate and to the game and remember feeling sorry for him.  Not only did he have people wanting to see him but he was now on playing for the other guys, and was in an uncomfortable situation.

I was glad to be there. But didn’t like the circumstance.

A month later I was going through a personal heartache when the woman I was dating had met someone else. My childhood friend Barth Bradley and I had lunch and I told him how rotten I was feeling.

“Why don’t we go to Los Angeles for a weekend and go to a hockey game and say hello to Wayne?” Barth suggested over post-lunch coffee.

I was in. A change of scenery, a hockey game and good friends and a few laughs.

Barth and I went down to Los Angeles in February of 1989 and stayed in Manhattan Beach with my good friend Les Hayes. We went to the Kings’ morning skate and had a great visit with Wayne and Peter Millar, the long-time Oiler trainer who went to the Kings when his contract was up in Edmonton.

Retired L.A. King trainer Peter Millar

Wayne gave us the address of the store that sold the Kings’ merchandise and said we would be more than welcome. When we arrived, the clerk behind the desk recognized us. “You must be Wayne’s friends from Edmonton,” he said. “Wayne told me you were coming.”

Barth bought things for his kids, all in black and silver with the Kings logo on it. I did the same for my nieces and nephews. When we went to pay for everything we were shocked at how little the bill once.

“I think we paid about 10 cents on the dollar. And Wayne was the guy that made that happen,” Barth said.

WE WENT TO the game that night and, for Les was his first hockey game. It was very rewarding to see people in southern California learning the game and falling in love with hockey.

After the game Barth and I got into the Kings’ dressing room. They had beaten the Buffalo Sabers 5-3 and the dressing room turned into a party with some recognizable faces from the Los Angeles area. Wayne introduced us to actors Kurt Russell, Goldie Hawn, golfer Craig Stradler and syndicated radio host Rick Dees.

Wayne offered Barth and I a beer. We gratefully accepted, but didn’t have a straw. Wayne got up from his stall, walked away from the reporters waiting to interview him and went all over the Kings’ dressing room looking for a straw. He returned with two straws in his hand.

“I looked all over for these,” he said.

“I know. I am pretty thirsty by now,” I said.

Barth and I made a few more trips to Los Angeles in the winter to see Wayne and the Kings play. He always shared his time for us and made sure we had a few special treats during our stay.

We were at the morning skate the Kings had at the Great Western Forum one trip.

The book written by Jim Taylor and Wayne's
dad Walter

On his way out of the rink, Wayne and I had a short visit before I asked him to sign a book. It was a book written by legendary Vancouver sportswriter Jim Taylor and Wayne’s father Walter. Wayne took his time writing something on the first page of the book, and it’s something I will always treasure. He wrote: “To Cam. Thanks for all the fun times. Your friend, Wayne.”

THE LAST TIME I saw Wayne play for the Kings in L.A. Was in the spring of 1995.  I mentioned to Wayne I was trying my luck at live comedy before he went into the back of the dressing room.

“Give me a minute. Don’t go away,” he said.

He came back and said he called a friend of his at The Comedy Store in West Hollywood. I had five minutes to perform that night, if I wanted it. I did, and it was an experience I will never forget.

Wayne is extremely kind. We had not been in contact for a while and then, just before Christmas of 1998, he sent his new picture book special delivery to our home. “To Cam, Merry Christmas. In Friendship, Wayne.”

Before he officially retired as a New York Ranger in 1999, he was with the team when they played the Oilers in Edmonton. I was at the Ranger practice the day before the game and saw Wayne with extra sticks and jerseys he had packed with him. He took as much time as needed to sign them and  made sure they  got to the people he wanted to say thank you to.

COMING TUESDAY: An unforgettable phone call

CLICK HERE FOR PREVIOUS PARTS OF THE SERIES

The Monday Cam-burger: Thanks for your support; we've learned

Five hundred and fifty-one of 10,800 DATS users is 5.1 per cent. That’s how many people signed a petition to protest the new policy the Disabled Adult Transportation System policy set to begin Sept 1, asking for two-hours advance when cancelling a ride. Personally, I thought numbers would be much higher, turning this into an issue Edmonton City Council might review, and, potentially, change. But with 5.1 per cent? There isn’t even a hint of an issue here.

I think the numbers suggest only a small per centage of DATS users would be affected by the two-hour cancellation. By contrast, a much larger number, it seems, will not be affected. We have to respect that. We have to remember DATS is funded by Edmonton taxpayers and has to provide the best service they can for the biggest majority of users. That only makes sense, right?

And maybe we pushed the panic button too soon: we haven’t experienced the new policy and really don't know what it looks like. Perhaps we should re-visit this in a few months and then act accordingly if there are issues. All is not lost, though: we have a better understanding of who uses DATS. Indeed, a most valuable lesson. I am thinking on the top of my computer screen here, but maybe if there are complications with the new policy, we can suggest riders who, say, have more than 10 trips a week are exempted from the two-hour policy. To their credit, DATS isn’t enforcing the two-hour policy for morning trips.

I would personally like to thank everyone who signed the petition. You help create awareness. And thanks to Brenda Lewis and Heidi Janz for the tireless efforts.

The issue isn’t going to disappear. We will monitor it, and more importantly, learn.


KEEP THE CONVERSATION GOING BY CLICKING HERE

Monday's Cam'n Eggs with Bruce Bowie

Good Morning!

630 CHED's Bruce Bowie is in Bulembu, Swaziland, Africa helping with an orphanage. Bruce has been sending back great blogs of his experiences. Please click here to read them.

(Got an idea for Cam 'n Eggs? Something short and uplifting for folks to begin their day? Send your story and pictures right here  CAM 'N EGGS ORDERING)

Tea with Tait: The Gretzky Tales — golfing, and missing a BIG story

(Part 3 of 3: My personal stories of Wayne Gretzky)

Jamie Farr and myself at the 1987 Wayne Grezky Golf Classic

The Wayne Gretzky Golf Classic was held at the Edmonton Country Club. With the great help from Country Club manager Leo Blindenbach I arranged to play the first hole from my wheelchair to raise funds for the charity the tournament was supporting. I got pledges per stroke on the first hole — a par five — so, really, the more strokes I took the more money I made. The exact opposite of the main objective of golf. But what the hell. Wayne hosted a reception the night before at the Country Club and made an announcement about me playing the first hole.

“Hey, Cammie I have an idea,” he  told the crowd, before looking at me just after 7:30 p.m. “Why don’t you start now? You might be finished by the time the rest of us tee-off tomorrow.” 

“Will do,” I hollered back. “By the way, I got my handicap all figured out.”

The crowd howled with laughter, and it was so good to know others were laughing with me — and not at me. It would have been  a little uncomfortable if Wayne would have got up and told everyone I was playing a hole, and I had cerebral palsy,  and wasn’t it a novel thing? But putting humour into it made it more personal … more fun. I still couldn’t golf, though: I shot a 27 on the par five, and — cover your eyes, golfers — five putted. At the banquet that night, Leo Blindenbach collected money and had a wod of $100 bills. We raised $3,100 that day.

I attended Wayne’s golf tournament in Edmonton for three more years, including the last one in 1987. Wayne always made sure I felt part of the tournament. Many well-known personalities from across North America attended the event. And thanks to Wayne, I had the pleasure of having cocktails with actors Jamie Farr and Alan Thicke, hockey broadcaster Danny Gallivan, music producer David Foster and Mr. Hockey himself, Gordie Howe, who has flown into the parking lot one year by helicopter. Wayne’s personality brought so many people to Edmonton and he went out of his way to make sure his friends shared in their time.

IT WAS CHRISTMAS EVE 1987 at Kevin Lowe’s annual gathering when I know Wayne had met the love of his life and future wife, Janet Jones. The ladies were upstairs and the men were downstairs.

“Well, guys I think I am in love. I was with Janet last night and we went to the ballet,” Wayne said. “I really don’t like the ballet but when you are with the right girl, who cares, right?” he asked.

Wayne and I kept seeing each other after Oiler games. But I perhaps fumbled a rather big story in Edmonton.

 Wayne was out with an injury in early 1988. It was announced he was going to be doing some charity work, so I arranged to interview Wayne between periods at an Oiler game. Wayne seemed a little more nervous than other times we had been together, but I didn’t think it was much of a big deal.  I thought I had a fairly decent story but when I got to   The Edmonton Journal newsroom the next morning, my desk mate Al Turner  met me with a frown on his face.

“I read that story you wrote on Gretzky this morning,” Al said with a tinge of distain in his voice. “Were you with him or did you do it on over the phone?”

I told Al I was with Wayne.

 “And he didn’t tell you?”

 “Tell me what?” I asked.

“CHED Radio ran with a story all morning Gretzky and Janet Jones got engaged last night at Earl’s. You were with the guy and there was nothing in your story about him getting engaged.”

I began feeling beads of sweat on my forehead. It was a huge story in Edmonton: Wayne was like a prodigal son, and maybe I blew it.

 “You didn’t ask him?” Al said.

No, I replied, because I didn’t hear anything to ask the question. Maybe Wayne wasn’t sure what Janet’s answer would be so he kept quiet. 

Coming shortly: Back to L.A.

CLICK HERE FOR PART I AND II

Tea with Tait: The Gretzky Tales Pt. II — The gathering after Wayne scored 50 goals in 39 games

(Part II of my personal stories with Wayne Gretzky. I met Wayne in 1979 as sport reporter with the Edmonton Journal. I have cerebral palsy and can be hard to understand, and he had difficulty understanding me)…

Wayne's 50th goal in 39 games: my own victory

But that all  changed in December, 30 1981 — the night Wayne scored 50 goals in 39 games in with a five-goal performance in Edmonton. During my visit to the Oiler dressing room after the game I overheard Wayne was celebrating the record at a downtown restaurant called Fingers.  Just as my cousin Cam Traub and I were pulling out of the parking lot I suggested we stop for a quick bite to eat at Fingers.

I didn’t tell Cam who might be dropping by. We were just finishing up when Wayne entered with about 10 friends.

Five minutes or so later two shot glasses of tequila were delivered to our table from Wayne, with two straws. (I use a straw when I drink) Cam and I drank them and thanked Wayne on our way out.

“Cammie, good to see you,” Wayne said. “Please join us. Why don’t you sit down.”

“I already am,” I said, re-adjusting my wheelchair.

Wayne howled with laughter.

"Wayne I know you have trouble understanding me," I said. "Do you know why I talk funny?"

He said no.

"I'm from Calgary."

He doubled over .. again. We joined the party, drank everything from beer to Dom Perignon.  More importantly, we were communicating — something, I think, that began with a laugh. Cam and I shared two hours with Wayne that night and got to know one another.

THE OILERS WENT on an eastern road swing after that night and returned to Edmonton 10 days later. I went to practice one morning shortly after the Oilers got back and was sitting halfway between the bench and the dressing room in the basement of Northlands Coliseum.

Wayne often left the ice a few minutes before practice ended. On this day, he came off the ice five minutes before the rest of the game and he saw me.

“Cammie, you jerk. How are you?” he asked. “I have to have a whirlpool right now and I feel like getting bored so why don’t you come talk to me?”

I was no longer the guy in the wheelchair he could not understand. I was one of the boys he could poke fun with.

The spring of 1984 in Edmonton was electric with the Oilers winning their first Stanley Cup. I was in Jasper with friends watching the Oilers win the first one — funny thing, but I enjoyed watching the games more on television than being at the games live. A few days after the big championship I was invited to a celebration dinner downtown hosted by the City of Edmonton. I briefly ran into Wayne and he invited me for brunch that Sunday with his girlfriend Vicky Moss’ at a small restaurant overlooking the North Saskatchewan River called Vi’s. 

Wayne’s timing on and off the ice is implacable. Like that Sunday at Vi’s. Just as my cab driver got me in the door at Vi’s, the telephone behind the reception desk rang. The receptionist looked up at me and asked: “Is your name Cammie?

WAYNE CALLED TO say plans had changed. Vicki’s mother, Sophie, was cooking brunch and Wayne gave me the address on the south side of town. I quickly called the cabbie back, loaded up and headed to the Moss household. We had a wonderful time with the Moss family and a beautiful brunch. Wayne had just had minor surgery on his ankle right after the Cup final and excused himself for a little nap.

“See what you do to me, Cammie?” he asked. “You put  me to sleep.”

While Wayne had a little siesta, Vicky and Mrs. Moss and I had a great visit. Wayne woke up and offered to drive me home. He just won a new car for his play in the Stanley Cup Finals — a convertible Mercedes Benz, with a very small trunk.

After Wayne got me seated in the front seat, he struggled for five minutes getting my wheelchair in the trunk. We had to drive home with the trunk open so we could get my chair in.

Whenever we stopped at a red light, people recognized Wayne and started waving. Some even got out of their cars in the middle of the intersection to get a closer look. Wayne always smiled and waved.

Wayne drove into the driveway of my parents’ home where I was living. He wheeled me into the house and met the whole family. Even my 84-year-old Grandmother Murray, who always admitted she was never a big hockey fan, came to the front door to shake Wayne’s hand.

Coming Wednesday: Golfing with Gretz

Click here to read Part I of our series