Monday, 19 August 2013

The Monday Cam-burger: Thanks for your support; we've learned

Five hundred and fifty-one of 10,800 DATS users is 5.1 per cent. That’s how many people signed a petition to protest the new policy the Disabled Adult Transportation System policy set to begin Sept 1, asking for two-hours advance when cancelling a ride. Personally, I thought numbers would be much higher, turning this into an issue Edmonton City Council might review, and, potentially, change. But with 5.1 per cent? There isn’t even a hint of an issue here.

I think the numbers suggest only a small per centage of DATS users would be affected by the two-hour cancellation. By contrast, a much larger number, it seems, will not be affected. We have to respect that. We have to remember DATS is funded by Edmonton taxpayers and has to provide the best service they can for the biggest majority of users. That only makes sense, right?

And maybe we pushed the panic button too soon: we haven’t experienced the new policy and really don't know what it looks like. Perhaps we should re-visit this in a few months and then act accordingly if there are issues. All is not lost, though: we have a better understanding of who uses DATS. Indeed, a most valuable lesson. I am thinking on the top of my computer screen here, but maybe if there are complications with the new policy, we can suggest riders who, say, have more than 10 trips a week are exempted from the two-hour policy. To their credit, DATS isn’t enforcing the two-hour policy for morning trips.

I would personally like to thank everyone who signed the petition. You help create awareness. And thanks to Brenda Lewis and Heidi Janz for the tireless efforts.
The issue isn’t going to disappear. We will monitor it, and more importantly, learn.


1 comment:

Anonymous said...

If your pickup is after 7:00am they want a 2 hour notice.