I am not happy.
I could have gone for lunch myself, I suppose. But that
really didn’t appeal to me. I am a busy person and there are many other things
I need to get done today. Even though lunch would have been nice, I can use the
time to get my work done. Makes
sense, doesn’t it? Yet, I get my knuckles slapped and am told I need to plan
better. How? How does DATS expect people plan for the unexpected?
Would have DATS rather me not call and cancel, some 32
minutes before my trip, and have to driver show up in front of my door and ring
my bell, only to me told I wasn’t taking the trip? I’ll take that debate any
day.
But what really frustrated is the tone DATS has: that users
have change of plans. That’s one of the byproducts of being contributing to the
community and, most importantly, making connections. But to be reprimanded and
to be felt like you have committed a cardinal sin is, simply, wrong. It also
discourages independence and could lead to some folks wondering why they should
even bother to make plans when DATS shakes their finger at them.
I don’t think that’s very fair.
And if you have any experiences like this — or know of
someone who has — please share your at the bottom of this post or click here.
1 comment:
They are definitely being quite inflexible. I think a one hour cancellation is liveable for them. At least you gave them timely notice and to bust your b@&$$ for 15 minutes is crap. In rural Alberta it's likely worse to get around if disabled unless you have family that can drive you in a specially prepped vehicle. I'm on your side Cam. We all need to develop a little more compassion for one another. There's a bit of a mean streak coming out in people lately and it needs to be reversed.
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